I have more questions, who can I ask?
We love questions! Feel free to email us at info@coddlehealth.com and we will get back to you quickly!
My Coddler asked me to pay an additional amount in cash. What should I do?
All our services are done through cashless payment. As of now, we do not support any form of cash payment. If a Coddler requests that you pay an additional amount, please inform Coddle immediately.
I feel that I have been charged more than what is due by my Coddler, can I request a review of the charge?
Coddle is committed to ensure that all assignments are carried out fairly. As such, after an assignment is completed, careseekers will have up to 3 days to dispute charges that they have been billed. An investigation will then follow with remediative actions.
How does the rating for Coddler work?
Upon completion of each Coddle booking, both care seeker and Coddler will be asked to rate and provide a review of their experience of the session. Such feedback will help Coddle improve our services and aid new Coddle users in the selection of Coddlers. Coddle is committed to providing high […]
What happens if a Coddler does not turn up for an arranged service session?
On time service delivery is a priority for Coddle and any lapses in this area is viewed seriously and prompt actions will be taken to ensure minimal disruption to your schedules. A thorough investigation will follow and careseekers will be duly informed of the outcome of the investigation.
The Coddler rejected my booking request citing discriminatory reasons. What should I do?
Coddle takes any form of discrimination very seriously. If you have experienced potential discrimination whilst using Coddle, we encourage you to highlight it to our attention by contacting us at support@coddlehealth.com immediately.
Is it a requirement to brief the Coddler of the care recipient’s medical history?
Making your Coddler aware of the careseeker’s medical history will allow him/her to evaluate whether the assignment is suitable for him/her (example: if you are requesting medical chaperone for a plus-size careseeker, a petite Coddler may not be well-suited for the assignment). Also, additional information will also help your Coddler […]
Should I book time with multiple Coddlers to increase my chances of securing one?
If there is a particular Coddler whom you would like to engage again, we recommend that you book his/her service in advance. However, if you are booking a Coddler at short notice, you can submit multiple Coddler requests to ensure a better chance at securing an acceptance of your request. […]
How do I make payment for Coddle’s service?
With the aim of providing a seamless experience for users of Coddle, payment for Coddle services will be secured cashless transactions made online or via the Coddle app powered by BrainTree which supports payment through most credit cards issued by major banks.
Is transport provided for the service?
Transport is not included with the Coddler service that you have booked. However, the integration of transport options is in the pipeline to provide a seamless medical chaperone service to careseekers. As of now, please ensure that careseekers have cash in hand for public commute purpose.
